This is the email response I got from Hector's creators. I guess it is good that it was quick and painless... for Hector that is...
I attached the same photos that are in my blog post (below) of February 14.
Jim,
I think that it is time to say goodbye to Hector. We no longer manufacture that piece and he looks broken beyond an epoxy repair. You have our condolences.
-Henri Customer Service
On Mon, Feb 14, 2011 at 12:09 PM, Jim Watson wrote:
From: Jim Watson
Sent: Monday, February 14, 2011 10:12 AM
To: feedback@henristudio.com
Subject: Broken Spitter
The photos are of my spitter, Hector. Hector, as you can see in the pictures, has lost his head. I’m not sure Hector is one of your products so I took a picture of the inscription.
I’m writing for advise on how to get hector (like Humpty Dumpty) put back together again. I was thinking I would use epoxy and then paint him but also consider that repairs may not last and I might as well bury my dead spitter.
I would appreciate your opinion.
Regards,
Now I'll have to figure out if we will have a wake. Maybe a funeral. Or just cremate him (would need to use a sledge hammer I think to make dust). I could put him in a gourd and blow him up I suppose. Anyone with any ideas?
Boohoo
2 comments:
That is the best response I've seen from a customer care person in years!! How nice to see something other than a form letter. I've often wondered if letters are ever read and what happened to thinking and replying with something that idicates they even have an ability to think about what you said- let alone have some humor. How good of that company to let someone respond with a decent answer. I think you should crush Hector and use him as path rocks. Recyling is good.
I am glad that the operation worked for Hector.. It was nice of the customer service rep to write back to you. He could go with the humor. don't ever give up on the guy..
Post a Comment